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Address: St. James’ Hall, St. James’ Church, Lower Clapton Road, London E5 8EG
Nearest railway station is Clapton on the Chingford Line from Liverpool Street Station.
There are plenty of buses which pass the Church - 38,48,55,106,253,254,425,488
There are no parking facilities at the Centre.

Telephone numbers:  0737584 3790 (Elizabeth Charles, Co ordinator)
                                   0744854 5935 (between 9am - 5pm Monday to Friday)
Opening times : The Centre is open 2nd and 4th Saturday per month.

Children First Stepney Contact Centre is sponsored by the Mothers’ Union, charity number 249679.
The Centre was officially opened by the Bishop of Stepney, the Rt. Revd Adrian Newman on Saturday 10th March 2018

A Child Contact Centre is a safe and neutral place where children of separated families can spend quality time with one or both parents and sometimes other family members when there is no viable alternative.

Contact is child centred and by working in partnership with parents, carers and other professionals we aim to support the children’s physical, emotional and social development through knowing both sides of their family.

The Contact Centre is an accredited member of the National Association of Child Contact Centres (NACCC)

Referrals are accepted from CAFCASS, Social Services and Solicitors and self referrals are also accepted with referees.

We will arrange for you to visit the Centre before your first contact session.  This will help you to get to know the Centre and some of the volunteers and make your first visit easier.

“Children First Stepney Contact Centre” is a “Supported Contact Centre”. Several families  may be present in the room with volunteers on hand  to assist with handover and facilitate contact for the duration of the visit.

The Centre is used for drop off and pick up and collection; times are recorded

We believe that :
  • children have rights and as such their rights must be protected and their development promoted in order to enable them to achieve their full potential.
  • all children and their families should be valued and supported as individuals and members of the community
  • acknowledge the rich diversity of our families.
  • Child Protection and Welfare:  
  • We operate within NACCC Child protection policy and work in partnership with referrers to ensure the protection of children during and around contact.
The basic elements of supported contact are:
  • Impartiality.
  • Staff and volunteers are available for assistance but there is no close observation, monitoring or evaluation of individual contacts/conversations.
  • Several families may be in the space at the same time.
  • Encouragement for families to develop mutual trust and consider more satisfactory family venues.
  • Apart from attendance dates and times, no detailed report will be made to a referrer, CAFCASS, a party’s solicitor or court, unless there is a risk of harm to the child, parent or Centre worker.
  • An acknowledgement that it be viewed as a temporary arrangement to be reviewed after an agreed period of time.
Rules of the Contact Centre
  • Children need a familiar face, so a parent must be present at all times. Parents are always responsible for the safety and supervision of their children.
  • A contact telephone number must be provided before leaving child/ren with the contact person.
  • Anyone under the influence of, or carrying alcohol or drugs will not be allowed into the Centre. Smoking is not allowed anywhere in the building
  • Photography and video recording are only allowed after discussion and agreement with the Centre volunteers.
  • Mobile phones should be switched off during contact.
  • Relatives or friends can only attend if they are named on the referral form.
  • Abusive and aggressive behaviour will not be tolerated and those involved will be asked to leave.

a)       Whilst it is understood that service users are often involved in conflict, aggression by anyone towards anyone at the centre will result in expulsion and permanent exclusion from the centre.

b)       Racism, Sexism or other offensive remarks or behaviour are unacceptable and will not be tolerated.

c)        Generally attendance is limited to people named in the agreement (and court order where applicable).

d)       No child should be left without a parent or an agreed person in attendance.  The responsibility for the safety and supervision of the children while in the centre remains with the parent/person in attendance, Parent/person in attendance are asked to respect our premises.

e)       Children or infants requiring assistance with toileting and nappy changing will be assisted by the person bringing the child/infant to the centre or by the contact person.
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